General Terms and Conditions
Nettuno Standalone Food Systems operating under the name Wafflemaker.nl (hereinafter: Wafflemaker.nl) is registered with the Chamber of Commerce under number 08096209 and has its registered office in Deventer.
Article 1 – Definitions
- In these general terms and conditions, the following terms have the following meaning, unless explicitly stated otherwise:
- Offer: Any written offer to the Buyer to deliver Products and/or Services by the Seller to which these terms and conditions are inseparably linked.
- Company: The natural or legal person acting in the exercise of a profession or business.
- Consumer: The natural person who does not act in the exercise of a profession or business.
- Buyer: The Company or Consumer who enters into an Agreement (at a distance) with the Seller.
- Agreement: The (distance) purchase agreement that extends to the sale and delivery of Products purchased by the Buyer from Wafflemaker.nl.
- Products: The Products offered by Wafflemaker.nl are equipment for making waffles, poffertjes, crepes, cotton candy, chocolate fountains, popcorn and hot dogs, fun food, catering equipment, raw materials, dough and accessories.
- Seller: The supplier of Products to the Buyer, hereinafter: Wafflemaker.nl.
Article 2 – Applicability
- These general terms and conditions apply to every Offer of Wafflemaker.nl and every Agreement between Wafflemaker.nl and a Buyer and to every Product and Services offered by Wafflemaker.nl.
- Before an Agreement is concluded (at a distance), the Buyer will have access to these general terms and conditions. If this is not reasonably possible, Wafflemaker.nl will indicate to the Buyer how the Buyer can view the general terms and conditions, which in any case have been published on the Wafflemaker.nl website, so that the Buyer can easily store these general terms and conditions on a durable medium.
- Deviation from these general terms and conditions is not possible. In exceptional situations, the general terms and conditions can be deviated from insofar as this has been explicitly agreed in writing with Wafflemaker.nl.
- These general terms and conditions also apply to additional, amended and follow-up agreements with the Buyer. Any general and / or purchase conditions of the Buyer are explicitly rejected.
- If one or more provisions of these general terms and conditions are partially or completely null and void or are nullified, the other provisions of these general terms and conditions will remain in force and the void / nullified provision (s) will be replaced by a provision with the same purport as the original provision.
- Uncertainties about the content, explanation or situations that are not regulated in these general terms and conditions should be assessed and explained in the spirit of these general terms and conditions.
- If reference is made to him/her in these general terms and conditions, this should also be understood as a reference to he/ him /her, if and insofar as applicable.
Article 3 – The Offer
- All offers made by Wafflemaker.nl are without obligation, unless explicitly stated otherwise in writing. If the Offer is limited or valid under specific conditions, this will be explicitly stated in the offer. An Offer only exists when it has been laid down in writing.
- Wafflemaker.nl is only bound by the Offer if the acceptance thereof is confirmed in writing by the Buyer within 14 days, or if the Buyer has already paid the amount due. Nevertheless, Wafflemaker.nl has the right to refuse an Agreement with a potential Buyer for a valid reason for Wafflemaker.nl.
- The Offer contains an accurate description of the offered Product with associated prices. The description is detailed in such a way that the Buyer is able to make a proper assessment of the Offer. Apparent mistakes or errors in the Offer cannot bind Wafflemaker.nl. Any images and specific data in the Offer are only an indication and cannot be a ground for any compensation or the dissolution of the Agreement (at a distance). Wafflemaker.nl cannot guarantee that the colors in the image exactly match the real colors of the Product.
- Delivery times and delivery periods stated in Wafflemaker.nl Offer are indicative and do not entitle the Buyer to dissolution or compensation if they are exceeded, unless explicitly agreed otherwise.
- A composite quotation does not oblige Wafflemaker.nl to deliver part of the Goods included in the Offer at a part of the stated price.
- If and insofar as there is an offer, this does not automatically apply to repeat orders and or agreements. Offers are only valid until stocks last, and according to the sold-out principle.
Article 4 – Establishment of the Agreement
- The Agreement is concluded at the moment that the Buyer has accepted an Offer from Wafflemaker.nl by paying for the relevant Product.
- An Offer can be made by Wafflemaker.nl via the website.
- If the Buyer has accepted the Offer by concluding an Agreement with Wafflemaker.nl, Wafflemaker.nl will confirm the Agreement with the Buyer in writing, at least by email.
- If the acceptance deviates (on minor points) from the Offer, Wafflemaker.nl is not bound by it.
- Wafflemaker.nl is not bound by an Offer if the Buyer could reasonably have expected or should have understood or should have understood that the Offer contains an obvious mistake or clerical error. The Buyer cannot derive any rights from this mistake or error.
- The right of withdrawal applies to the Buyer established in the Netherlands. The buyer has the right to exercise its right of withdrawal within the legal term. If withdrawal applies, the Buyer will handle the Product and the packaging with care. It will only unpack or use the Product to the extent necessary to determine the nature, characteristics and functioning of the Product. The direct costs for returning the Product are for the account of the Buyer.
- Products that cannot be taken back due to (hygienic reasons, customization, etc.) are excluded from the right of withdrawal. This is expressly stated in the Offer.
Article 5 – Execution of the Agreement
- Wafflemaker.nl will execute the Agreement to the best of its knowledge and ability.
- If and insofar as required for the proper execution of the Agreement, Wafflemaker.nl has the right to have certain activities performed by third parties at its own discretion.
- The Buyer shall ensure that all data, of which Wafflemaker.nl indicates that they are necessary or of which the Buyer should reasonably understand that they are necessary for the execution of the Agreement, are provided to Wafflemaker.nl in a timely manner. If the information required for the execution of the Agreement is not provided to Wafflemaker.nl in time, Wafflemaker.nl has the right to suspend the execution of the Agreement.
- In the performance of the Agreement, Wafflemaker.nl is not obliged to follow the instructions of the Buyer if this changes the content or scope of the Agreement. If the instructions result in additional work for Wafflemaker.nl, the Buyer is obliged to reimburse the additional or additional costs accordingly.
- Before proceeding to implement the Agreement, Wafflemaker.nl may require security from the Buyer or full payment in advance.
- Wafflemaker.nl is not liable for damage, of whatever nature, that has arisen because Wafflemaker.nl relied on incorrect and / or incomplete information provided by the Buyer, unless this inaccuracy or incompleteness was known to Wafflemaker.nl.
- The Buyer indemnifies Wafflemaker.nl against any claims from third parties who suffer damage in connection with the performance of the Agreement and which are attributable to the Buyer.
Article 6 – Delivery
- If the commencement, progress or delivery or completion of the Agreement is delayed because, for example, the Buyer has not provided all requested information or has not provided all requested information on time, does not sufficiently cooperate, the (down) payment has not been received by Wafflemaker.nl on time, or if any delay arises due to other circumstances beyond Wafflemaker.nl’s control, Wafflemaker.nl is entitled to a reasonable extension of the delivery or completion period. All agreed delivery terms are never strict deadlines. The buyer must give wafflemaker.nl notice of default in writing and allow it a reasonable period in which to still be able to deliver the Products and/or Services. The buyer is not entitled to any compensation due to the delay that has arisen.
- The Buyer, being a Company, is obliged to purchase the Products at the time when they are made available to it in accordance with the Agreement, even if they are offered to it earlier or later than agreed.
- If the Buyer refuses to take delivery or is negligent in providing information or instructions that are necessary for the delivery, Wafflemaker.nl is entitled to store the Products at the expense and risk of the Buyer.
- If the Products are delivered by Wafflemaker.nl or an external carrier, Wafflemaker.nl is entitled to charge any delivery costs, unless otherwise agreed in writing. These will then be invoiced separately unless explicitly agreed otherwise.
- If Wafflemaker.nl requires information from the Buyer in the context of the performance of the Agreement, the delivery time will only commence after the Buyer has made all the information necessary for the performance available to Wafflemaker.nl.
- If Wafflemaker.nl has stated a term for delivery, this is indicative. Longer delivery periods apply for deliveries outside the Netherlands.
- Wafflemaker.nl is entitled to deliver the Products in parts, unless this has been deviated from by Agreement or the partial delivery has no independent value. Wafflemaker.nl is entitled to invoice the delivered goods separately.
- Deliveries are only made if all invoices have been paid unless explicitly agreed otherwise. Wafflemaker.nl reserves the right to refuse delivery if there are well-founded fears of non-payment.
Article 7 – Packaging and transport
- Wafflemaker.nl undertakes towards the Buyer to properly package the Goods to be delivered and to secure them in such a way that they reach their destination in good condition during normal use.
- Unless otherwise agreed in writing, all deliveries are made excluding sales tax (VAT), including packaging and packaging material.
- Acceptance of Goods without any comments or remarks on the consignment note or receipt serves as proof that the packaging was in good condition at the time of delivery.
Article 8 – Investigation, complaints
- The buyer is obliged to inspect the delivered Product at the time of delivery, but in any case within 24 hours after receipt of the delivered goods, but only to that extent to unpack or remove the goods to the extent necessary to assess whether it retains the Product. In doing so, the Buyer must investigate whether the quality and quantity of the delivered goods correspond with the Agreement and whether the Products meet the requirements that apply to them in normal (trade) traffic.
- The Buyer is obliged to investigate and inform himself in what way the Product is to be used and, in the event of personal use, to test the Product in accordance with the instructions for use. Wafflemaker.nl accepts no liability for incorrect use of the Product by the Buyer.
- Any visible defects or shortcomings must be reported in writing to Wafflemaker.nl after delivery at firstname.lastname@example.org Non-visible defects or shortcomings should be reported within 24 hours after discovery, but no later than 1 month after delivery. In the event of damage to the Product due to careless handling by the Buyer itself, the Buyer is liable for any loss in value of the Product.
- If a complaint is made on time pursuant to the previous paragraph, the Buyer remains obliged to pay for the Goods purchased. If the Buyer wishes to return defective Goods, this will only take place with the prior written consent of Wafflemaker.nl in the manner indicated by Wafflemaker.nl.
- If the Buyer, being a Consumer, uses his right of withdrawal, he will return the Product and all accessories, insofar as this is reasonably possible, in its original condition and packaging to Wafflemaker.nl, in accordance with the return instructions of Wafflemaker.nl. The direct costs for return shipments are for the account and risk of the Buyer.
- Wafflemaker.nl is entitled to start an investigation into the authenticity and condition of the returned Products before a refund will be made.
- The right of return does not apply to food.
- Refunds to the Buyer will be processed as soon as possible, but the refund can take no later than 14 days after receipt of the Buyer’s declaration of dissolution. Refunds will be made to the previously specified account number.
- If the Buyer exercises its right to complain, the Buyer, being a Company, has no right to suspend its payment obligation nor to settle outstanding invoices.
- In the absence of a complete delivery, and / or if one or more Products are missing, and this is due to,Wafflemaker.nl, Wafflemaker.nl will send the missing Product (s) or cancel the remaining order after a request from the Buyer. The confirmation of receipt of the Products is leading. Any damage suffered by the Buyer as a result of the (deviating) scope of the delivery cannot be recovered from Wafflemaker.nl.
Article 9 – Prices
- During the validity period of the Offer, the prices of the Products being offered will not be increased, except in the event that there are changes in VAT rates.
- The prices stated in the Offer are exclusive of VAT, unless expressly stated otherwise.
- The prices as stated in the Offer are based on the cost factors applicable at the time of the conclusion of the Agreement, such as: the import and export duties, freight and unloading costs, insurance and any levies and taxes.
- In the event of Products or raw materials of which there are price fluctuations on the financial market and on which Wafflemaker.nl has no influence, Wafflemaker.nl can offer these Products at variable prices. It is stated in the Offer that the prices are target prices and can fluctuate.
Article 10 – Payment and collection policy
- Payment must be made in advance in the currency in which the invoice is made via the indicated method.
- The buyer cannot derive any rights or expectations from a previously issued budget, unless the parties have explicitly agreed otherwise.
- The buyer must make a lump sum payment to the account number and details of Wafflemaker.nl made known to it. Parties can only agree on a different payment term after explicit and written permission from Wafflemaker.nl.
- If a periodic payment obligation of the Buyer has been agreed, Wafflemaker.nl is entitled to adjust the applicable prices and rates in writing with due observance of a period of 3 months.
- In the event of liquidation, bankruptcy, attachment or suspension of payment of the Buyer, Wafflemaker.nl’s claims against the Buyer are immediately due and payable.
- Wafflemaker.nl has the right to have the payments made by the Buyer go first of all to reduce the costs, then to reduce the interest due and finally to reduce the principal sum and the current interest. Wafflemaker.nl can, without being in default as a result, refuse an offer of payment if the Buyer designates a different order for the allocation. Wafflemaker.nl can refuse full repayment of the principal, if the outstanding and current interest as well as the costs are not also paid.
- If the Buyer does not fulfill its payment obligation, and has not fulfilled its obligation within the specified payment term of 14 days, the Buyer is in default being a Company. The Buyer, being a Consumer, will first receive a written reminder with a term of 14 days after the date of the reminder to still meet the payment obligation, including a statement of the extrajudicial costs if the Consumer does not meet his obligations within that term, before they falls into default.
- From the date that the Buyer is in default, Wafflemaker.nl will, without further notice of default, claim the statutory (commercial) interest from the first day of default until full payment and reimbursement of the extrajudicial costs in accordance with Article 6:96 BW, to be calculated according to the graduated scale from the decision on reimbursement for extrajudicial collection costs of 1 July 2012.
- If Wafflemaker.nl has incurred more or higher costs that are reasonably necessary, these costs are eligible for reimbursement. The judicial and execution costs incurred are also at the expense of the Buyer.
Article 11 – Retention of title
- All Goods delivered by Wafflemaker.nl remain the property of Wafflemaker.nl until the Buyer has fulfilled all of the following obligations arising from all Agreements concluded with Wafflemaker.nl.
- The Buyer is not entitled to pledge or encumber in any other way the Products subject to retention of title if ownership has not yet been transferred in full.
- If third parties seize the Products delivered under retention of title or wish to establish or assert rights thereon, the Buyer is obliged to inform Wafflemaker.nl of this as soon as may reasonably be expected.
- In the event that Wafflemaker.nl wishes to exercise its property rights indicated in this article, the Buyer gives unconditional and irrevocable permission and authorization to Wafflemaker.nl or third parties to be designated by Wafflemaker.nl to enter all those places where the properties of Wafflemaker.nl are located and to also take back those Products.
- Wafflemaker.nl has the right to retain the Product (s) purchased by the Buyer if the Buyer has not yet (fully) fulfilled its payment obligations, despite an obligation to transfer or hand over Wafflemaker.nl. After the Buyer has still fulfilled its obligations, Wafflemaker.nl will make every effort to deliver the purchased Products to the Buyer as soon as possible, but no later than 20 working days.
- Costs and other (consequential) damage as a result of retaining the purchased Products are at the expense and risk of the Buyer and will be reimbursed to Wafflemaker.nl by the Buyer upon first request.
Article 12 – Warranty
- Wafflemaker.nl guarantees that the Products comply with the Agreement, the specifications stated in the offer, usability and/or reliability and the legal rules/regulations at the time of the conclusion of the Agreement. This also applies if the goods to be delivered are intended for use abroad and the Buyer has explicitly notified Wafflemaker.nl of this use at the time of entering into the Agreement.
- The manufacturer of the Products offers a warranty on the Products (usually for the duration of one (1) year), next to the legal warranty. If this is the case, reference is made to the conditions of the manufacturer with regard to this manufacturer’s warranty.
Article 13 – Suspension and dissolution
- Wafflemaker.nl is authorized to suspend the fulfillment of the obligations or to dissolve the Agreement if the Buyer does not or not fully comply with the (payment) obligations under the Agreement.
- In addition, Wafflemaker.nl is authorized to dissolve the Agreement existing between it and the Buyer, insofar as it has not yet been performed, without judicial intervention, if the Buyer does not comply in time or properly with the obligations arising for him from any Agreement concluded with Wafflemaker.nl arise.
- Furthermore, Wafflemaker.nl is authorized to dissolve the Agreement or have it dissolved without prior notice of default if circumstances arise of such a nature that fulfillment of the Agreement is impossible or, according to standards of reasonableness and fairness, can no longer be required or if circumstances arise in some other way which are of such a nature that unaltered maintenance of the Agreement cannot reasonably be expected.
- If the Agreement is dissolved, Wafflemaker.nl’s claims against the Buyer are immediately due and payable. When Wafflemaker.nl suspends fulfillment of its obligations, it retains its rights under the law and Agreement.
- Wafflemaker.nl always reserves the right to claim compensation.
Article 14 – Limitation of liability
- If the performance of the Agreement by Wafflemaker.nl leads to Wafflemaker.nl’s liability towards the Buyer or third parties, that liability is limited to the costs charged by Wafflemaker.nl in connection with the Agreement, unless the damage has arisen due to intent or gross negligence. Wafflemaker.nl’s liability is in any case limited to the maximum amount of damage paid out by the insurance company per event per year.
- Wafflemaker.nl is not liable for consequential damage, indirect damage, loss of profit and / or loss, missed savings and damage as a result of the use of the delivered Products is excluded. A restriction applies to the Consumers in accordance with what is permitted under Article 7:24 paragraph 2 BW.
- Wafflemaker.nl is not liable for and/or obliged to repair damage caused by the use of the Product. Wafflemaker.nl supplies strict maintenance and operating instructions that must be complied with by the Buyer. All damage to Products as a result of using it, is expressly excluded from liability (this includes traces of usage (fall) damage, light and water damage, theft, loss, etc.).
- Wafflemaker.nl is not liable for damage that is or may be the result of any act or omission as a result of (incomplete and/or incorrect) information on the website(s) or linked websites.
- Wafflemaker.nl is not responsible for errors and/or irregularities in the functionality of the website and is not liable for malfunctions or the unavailability of the website for whatever reason.
- Wafflemaker.nl does not guarantee a correct and complete transmission of the content of and e-mail sent by/on behalf of wafflemaker.nl, nor for the timely receipt thereof.
- All claims of the Buyer due to shortcomings on the part of Wafflemaker.nl lapse if they are not reported in writing and with reasons to Wafflemaker.nl within one year after the Buyer was aware or could reasonably have been aware of the facts on which it bases its claims. All claims of the Buyer shall in any case expire one year after the termination of the Agreement.
Article 15 – Force majeure
- Wafflemaker.nl is not liable if, as a result of a force majeure situation, it cannot fulfill its obligations under the Agreement, nor can it be held to comply with any obligation if it is prevented from doing so as a result of a circumstance. which is not due to its fault and cannot be accounted for by law, legal act or generally accepted standards.
- Force majeure is in any case understood, but is not limited to what is understood in this respect in law and jurisprudence, (i) force majeure of suppliers of Wafflemaker.nl, (ii) failure to properly fulfill obligations of suppliers to which the Buyer has Wafflemaker.nl are prescribed or recommended, (iii) defectiveness of goods, equipment, software or materials of third parties, (iv) government measures, (v) power failure, (vi) failure of the internet, data network and telecommunications facilities (for example through: cybercrime and hacking), (vii) natural disasters, (viii) war and terrorist attacks, (ix) general transport problems, (x) strikes at the Wafflemaker.nl company and (xi) other situations that, in the opinion of Wafflemaker.nl outside its sphere of influence that temporarily or permanently impede the fulfillment of its obligations.
- Wafflemaker.nl has the right to invoke force majeure if the circumstance that prevents (further) fulfillment occurs after Wafflemaker.nl should have fulfilled its obligation.
- During the period that the force majeure continues, the parties can suspend the obligations under the Agreement. If this period lasts longer than three months, each of the parties is entitled to dissolve the Agreement, without any obligation to pay compensation to the other party.
- Insofar as Wafflemaker.nl has in the meantime partially fulfilled or will be able to fulfill its obligations under the Agreement at the time of the commencement of force majeure, and independent value is attributed to the part fulfilled or to be fulfilled respectively, Wafflemaker.nl is entitled to fulfill or fulfill the already fulfilled respectively. come to be invoiced separately. The Buyer is obliged to pay this invoice as if it were a separate Agreement.
Article 16 – Transfer of risk
The risk of loss or damage to the Products that are the subject of the Agreement transfers to the Buyer, being a Company at the moment the Goods leave Wafflemaker.nl’s warehouse. For Consumers, the above risk will pass to the Buyer if the Products have been provided in the Buyer’s control. This is the case if the Products have been delivered to the delivery address of the Buyer.
Article 17 – Privacy, data processing and security
- Wafflemaker.nl handles the (personal) data of the Buyer and visitors to the website (s) with care. If requested, Wafflemaker.nl will inform the person concerned about this.
- If Wafflemaker.nl is required to provide information security on the basis of the Agreement, this security will meet the agreed specifications and a security level that, given the state of the art, the sensitivity of the data, and the associated costs, is not unreasonable.
Article 18 – Complaints
- If the Buyer is not satisfied with the Products of Wafflemaker.nl and / or has complaints about the (performance of the) Agreement, the Buyer is obliged to submit these complaints as soon as possible, but no later than 14 calendar days after the relevant cause that gives rise to the complaint resulted in reporting. Complaints can be reported via email@example.com with the subject “Complaint”.
- The complaint must be sufficiently substantiated and/or explained by the Buyer if Wafflemaker.nl is to be able to process the complaint.
- Wafflemaker.nl will respond substantively to the complaint as soon as possible, but no later than 14 calendar days after receipt of the complaint.
- The parties will try to find a solution together.
Article 19 – Applicable law
- The Dutch law applies to every Agreement between Wafflemaker.nl and the Buyer. The applicability of the (CISG) International Sale of Goods is expressly excluded.
- In the event of an explanation of the content and scope of these general terms and conditions, the Dutch language is always decisive. Wafflemaker.nl has the right to unilaterally change these general terms and conditions.
- All disputes arising from or in connection with the Agreement between Wafflemaker.nl and the Client will be settled by the competent Court of Overijssel (Zwolle, the Netherlands) unless mandatory provisions designate another competent court.
Deventer, November 25th, 2021